FAQs

Jeannot Ceuticals provides free delivery on all prepaid orders. Rs.149 will be applicable on COD orders if the value of your cart is lesser than Rs.2000.

We attempt to process every order and ship it within 48 hours. Your order will get delivered within 3-5 business days depending on your location in India. Sometimes, delivery may take longer due to festivals & public holidays, delays on behalf of courier partners, political disruptions, and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive a follow up email containing the shipping details.

After your order is shipped an email will be sent to you with the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details.

Our courier partners will make 2-3 attempts to deliver your package. Delivery times may be longer in such cases. Please provide your mobile number in the delivery address as it will help in coordinating for faster delivery.

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on info@jeannotceuticals.com with the images within 24 hours of delivery. Please check our Returns Policy for more details.

There are no extra taxes, hidden costs. What you see is what you pay. Our prices are all inclusive of taxes.

Availability to your pin code depends upon our courier partner’s service in your location. As a result, there may be certain areas that we will be unable to deliver.

As a process, we will try and get products delivered to non-serviceable locations by tie-ups with local courier companies. If we are unable to do so, we will refund the full amount back to you after informing you on the same.

Jeannotceuticals website can only deliver to an address within India.

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on info@jeannotceauticals.com within 24 hours of delivery along with the pictures of damaged products. After investigation, we will offer you a replacement within 15 working days.

You can create an account during the checkout process or by visiting the "My Account" page and following the prompts.

Once logged in, you can view your order history under the "My Account" section.

You can sign up for newsletters by subscribing through our website or opting in during the checkout process.

If you forgot your password, you can reset it by clicking on the "Forgot Password" link on the login page.

A list of product ingredients can be found on each product's description page.

Our products are formulated to be safe for use during pregnancy, but we recommend consulting with your healthcare provider for personalized advice. Lactating mothers should avoid using our products as they contain active ingredients.

Our products contain active ingredients and are to be used by people over the age of 18 only.

We do not conduct animal testing on any of our products.

Our products are formulated without parabens and sulfates.

To prolong shelf life, store products in a cool, dry place away from direct sunlight.

While not all of our products are certified organic, we create scientific formulas for maximum guarantees and proven results. We use organic and natural ingredients whenever possible, creating a blend of nature and science.

Results may vary depending on individual skin types and conditions. Typically, you may start noticing improvements within a few weeks of regular use.

Our products are designed to provide long-term benefits such as improved skin texture, tone, and overall health with consistent use. Formulated with whitening and lightening active ingredients, all products of Jeannot Ceuticals have been designed to provide a whiter, brighter skin.